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Shipping & Returns
Sprii offers FREE SHIPPING for all orders in the GCC.
Delivery within the UAE takes 2-4 working days.
Delivery outside of the UAE takes 10 – 15 working days.
Please note, for COD orders, the friendly Sprii team will call you to confirm your order ahead of processing the shipment. If you cannot be reached, your order will be cancelled.
If you’d like to return an item, contact the friendly Customer Service Team on +971 (0) 4 401 8888 or email firstname.lastname@example.org within 7 days of receiving your item.
It’s important to that you are completely satisfied with your purchase, so if for any reason you do not love a product you receive, Sprii will gladly issue a refund as long as the item is still in it’s original packaging, unopened, unused and sent back to within 7 days of receiving the item. Returns that are damaged (including the packaging), soiled or altered may not be accepted and may be returned to the customer.
The group offers a secure courier collection service for all returns as well as complimentary returns so you do not have to worry about the shipping fees, it’s all completely FREE.
If you paid for your item by credit or debit card, then the amount paid for each item will be refunded directly onto your card – please note that this can take up to five days to appear in your account.
If you paid using PayPal, then the amount paid for each item will be refunded into your account in USD on the exchange rate of that day – please note that this can take up to five days to appear in your account.
If you paid using COD (cash on delivery) service, then Sprii will refund your account with store credit. Please allow up to 48 hours for processing once Sprii has received your returned item. Promotions and discounts will not be reimbursed..
Please see below for a list of items for which returns are not accepted:
• Baby wipes
• Clothing and footwear items without the original packaging and tags
• Swimwear and Undergarments
• Customised products
• Food and drink products
• Products that have been assembled or installed
• Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact