Excitement is at an all-time high as UAE residents eagerly await the first live draw of The UAE Lottery. Scheduled for Saturday, December 14, this event offers participants a chance to win the Dh100-million grand prize. With odds of 1 in 8.8 million, it’s a life-changing opportunity for ticket-holders.
Here’s a comprehensive guide to watching the draw, claiming prizes, and resolving common issues.
Where to Watch the UAE Lottery Draw
The inaugural draw will take place at 8:30 PM on December 14. You can watch it live on the official YouTube channel.
Changing or Cancelling a Ticket
Once you’ve purchased a lottery ticket, no changes or cancellations are allowed. Be sure to review your selections carefully before completing the transaction.
Trouble Logging In? Here’s What to Do
To participate, you need to register on the platform using either your email address or phone number as your username.
- Forgot Password?
Click on ‘Forgot password’ on the login page to reset it. - Forgot Username?
Contact customer support at support@theuaelottery.ae. - Change Password:
Log in, go to your profile at the top-right corner, select ‘Account Info,’ and tap ‘Change Password.’
Remember, usernames cannot be modified after registration.
What If Your Payment is Declined?
Tickets cost Dh50 each, and you must deposit credits into your account to participate. If your payment fails, the most common reasons include:
- Bank Restrictions:
Some banks do not process gaming-related transactions (Merchant Category Code: 7995). If this happens, contact your bank. - Geographic Restrictions:
Deposits may be declined if you’re outside the UAE, in areas where gaming is prohibited, or within sensitive locations like mosques. - Alternative Payment Options:
Use the PayBy platform (www.payby.com) for successful transactions.
How to Check If You’ve Won
If you win, a notification will be sent to your account. Simply log in to view all prize details. For the Lucky Day draw, check the winning numbers on the official website or social media pages.
How to Claim a Prize
- Prizes Up to Dh100,000:
The amount will be directly credited to your lottery account. - Prizes Over Dh100,000:
Winners must contact customer support via support@theuaelottery.ae or 800 2365.
Additional Requirements for Large Prizes:
Proof of entitlement to claim the prize.
Winners have 180 days to claim their prize, after which it will be forfeited.
Validation procedures for prizes over Dh100,000 may take up to 30 days.
Required documents include: Full name, address, date of birth, gender, and contact information.
Current photo and facial recognition scan.
