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Refund policy at Lulu
All orders will be refunded if the product is received “Faulty / damaged” or within a 7 day period if the product is found to be Faulty (Exceptions apply see electrical returns) in such cases the product must be returned with all correct manuals, packaging intact and all correct cables that came with the product, if any of these are found to be incorrect then the refund will not be processed. (Contact customer services for courier uplift date).
After the 7 day window for refund of faulty products any product that becomes faulty after this period will be subject to the manufactures warranty, luluhypermarket.com customer support can assist in directing you to a Lulu location so that after sales service with the supplier can be arranged. ( where applicable)
Any product past the initial period of refund as set out above and after the manufacturer warranty period will not be eligible for either refund or exchange.
Courier delivered products
If the product was delivered to your home or office by a courier, the hypermarket will arrange a courier collection for its return. Call customer services 600 54 00 48 to arrange this. Please make sure courier collected products are well packaged for their return journey all outer packaging must be in the condition it was received in.
Supplier delivered and large products
Larger products or products delivered directly by one of the suppliers. To return these products call Lulu customer services 600 54 00 48. Lulu will arrange for the supplier to contact you to agree a suitable collection date.
Lulu Hypermarkets will not be replacing or refunding any product purchased through the Luluhypermarket.com site, all refunds/exchange will be managed and accepted by the luluhypermarket.com customer services team