Avail the best offers during this festive season on laptops, smartphones, large appliances, small appliances, cameras, gadgets, accessories and much more at Sharaf DG stores across Dubai.Click here to shop online
Flexipay
Flexipay is now available for online transactions.
Shop at Sharaf DG store, web or app for AED 1000 or above and convert in 18/24 months installments using Sharaf DG FlexiPay.
Available for credit cards of leading banks in UAE.
Terms & Conditions apply.
How to use FlexiPay
Simply enter the Card details while checking out. An option to choose from 18 and 24 months will get activated as you enter your card.
A one-time processing fee will be charged to your cart.
If processing fee is not charged please contacts on support@sharafdg.com
Return, Exchange and Warranty
- Refund/Exchange does not apply to Laptops, Printers, Mobile Phones, Magazines, Books, DVDs, CDs, Digital Cameras/Camcorders, and Personal Care and Hygienic products.
- In case of Cartridges, PC Software, Video Games and all accessories, return/exchange is possible only if the packing has not been tampered with in any way.
- Products should be accompanied with the original sales invoice for Exchange and Refund. Refund for items purchased by credit card will be transferred ONLY to credit card account.
- Any product purchased within seven days and returned as dead on arrival/not functioning as per operational manual/falling short of declared product specifications, will be exchanged or refunded after it has been tested by our personnels or manufacturer’s authorised service centre technician, as applicable. The process can take upto four business days. Exchange/Refund will be done only after the investigation/technical report.
- Exchange or Refund on Major/Medium Home Appliances, Large panels and Audio/Video products will be exchanged or refunded based on manufacturer’s authorised service centre’s investigation report and approval.
- If the packaging has minor soiling or is opened and product not defective, unused, no visible scratches or marks observed, a re-stocking fee of 15 percent will be deducted while making exchange/refund.
- If the packaging is incomplete or product damaged, scratched, exchange or refund will not be applicable.
- Product must be returned with all the original packaging materials, accessories, manuals, registration card,
- Free of Cost/Bundled Items and Promotional Vouchers.
- If the product returned, has any data or information stored in the memory or storage device, Sharaf DG will not be responsible for the transfer of such data or information to another product given to the customer as an exchange, or for the loss of any data or information still residing on the returned product.
- Service, delivery and installation charges are non-refundable once performed.
- Special order items or cut cable/wire are not refundable.
- Store Management will act as per the above policies and Store Management’s decision will be treated as a final decision.
Non – Electronics Items
- If the product purchased is opened or used, Refund/Exchange will not be applicable for the categories – Fragrances and Perfumes/ Cosmetics / Sunglasses / Watches/ Electronics Tools / Toys / Luggage’s / Non-electronics Sport /Stationary / Electronic Sport equipment and Personal Care and Hygiene products.
- Product must be returned with all the original packaging, unopened, materials, accessories, manuals, registration card, Free of Cost/Bundled Items and Promotional Vouchers.
- The Customer Care Department of following Sharaf DG stores across UAE can be utilized as drop off point.
- Dubai – Time Square Center/ Dubai Mall/ Deira City Center/ Ibn Battuta Mall
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