If you’ve purchased an iPhone 16 in the UAE and need to return it, this guide provides all the essential steps and considerations for both in-store and online purchases.
Returning Purchases Made In-Store
Steps to Follow:
- Contact Customer Support:
For those who bought their phones in physical stores, refunds cannot be processed online. Instead, call Apple’s toll-free number at 8000 444 0396 between 10 AM and 7 PM, Sunday to Thursday, or visit the store where the purchase was made. - Provide Required Information:
When contacting Apple Care, have the following ready:- Receipt of purchase
- Reason for the return
- Any additional required details
- Return the Product:
Once Apple receives the product, a full refund will be issued, provided the item was purchased within 14 days of the refund request.
Important Terms:
- Local Returns Only: Products can only be returned in the country where they were originally purchased.
- Disable Security Features: Ensure that any software or security features that protect against theft or loss are disabled prior to returning the product. Failure to do so may result in the refusal of the return.
Returning Purchases Made Online
Steps to Follow:
- Initiate Return via Apple’s Website:
Customers who bought their iPhone online can initiate returns through the Apple Order Status website or by calling customer service. - Provide Required Information:
When applying for a refund, be prepared to submit:- Your Web Order number
- Contact phone number
- An address for pickup of the product
- Receive Return Authorization:
After your application is processed, you’ll receive an email containing a Return Material Authorisation (RMA) number. - Prepare for Return:
To ensure a smooth return process:- Print the RMA number and affix it to the package.
- Drop off the phone at the designated pickup point within five days of initiating the return.
Refund Processing Time
Once the returned item is received by the warehouse, expect the refund to be credited to your account within 5-7 days.
Additional Notes:
- Any charges incurred from mobile service providers remain the customer’s responsibility. Returning the phone does not guarantee account cancellation or reset.
